Terms and Conditions of Sale

Please ensure you read, understand, and accept these Terms and Conditions before trading in your device. By registering your trade-in on our website, you agree to be bound by the following terms.

1. Formation of the Contract

We only accept trade-ins from residents of the United Kingdom and Northern Ireland.

The contract is formed once we receive your sales order.

You must have full legal ownership of the device being traded; by placing an order you confirm this.

You may cancel your order at any time before sending your device to us (cooling-off period). No reason or fees are required for cancellation during this period.

Once your device is received and payment is issued, the contract is binding and cannot be cancelled unless the device fails to meet these Terms & Conditions.

Upon payment, ownership of the device transfers fully to us. Devices cannot be returned after this point.

If a device is later found to be lost, stolen, blacklisted, or network barred, we reserve the right to pursue reimbursement and may refer the matter to law enforcement.

We may cancel contracts for reasons beyond our control, including (but not limited to): system errors, device discrepancies, partner integration issues, or pricing mistakes.

By trading with us, you confirm that:

  • You are a resident of Great Britain or Northern Ireland.
  • You are legally capable of entering into a binding contract.
  • You are at least 18 years old, or you have the consent of a parent/guardian if under 18.
  • You have full ownership rights of the device being traded.
  • You (or your parent/guardian if applicable) release GadgetReclaim from any liability of any kind.

2. Device Condition Requirements

  • Devices must meet the following minimum standards unless otherwise stated:
  • Must be the correct make and model registered.
  • Must be free from activation locks or security features (e.g., iCloud, Google FRP, Samsung Reactivation). Devices should be factory reset via the settings menu, not by button combinations.
  • Must be fully functional and operate as intended by the manufacturer.
  • Must not be rooted, jailbroken, or modified in any way.
  • Screen must be original or genuine OEM replacement, fully working, and securely fitted. It must be free from cracks, pressure marks, screen burn, white spots, discoloration, delamination, dust under the glass, severe scratches, or other damage.
  • Body must be free from cracks, chips, bending, delamination, or missing parts.
  • Battery must be included, show no service/fault messages, and have at least 85% of its original design capacity (not charge level).
  • Device must charge normally without manipulation of the charging cable.
  • All relevant components (SIM trays, stylus, port covers, straps, chargers, docking stations, cables, etc.) must be included where applicable.
  • Device must not show evidence of liquid damage (indicators must not be triggered).
  • Personalised devices (engraved, laser-marked, etc.) are subject to an automatic 20% reduction (maximum £20).

Acceptable Signs of Use

  • Light wear such as minor scratches or scuffs is acceptable and will not affect the quoted price.
  • Excessive wear and tear, including deep scratches, dents, heavy scuffing, or delamination, may result in a revised offer.
  • Battery charge level at the time of testing is irrelevant. Only battery health/capacity is assessed, which must be at least 85% of the original design capacity.

Devices not meeting these standards will be subject to a revised offer.

3. Important Customer Responsibilities

You must cancel any existing contracts, finance, or payment plans linked to the device. We are not liable for misuse caused by failure to do so.

Remove all SIM and memory cards before sending. Any left in the device will be disposed of securely but at your risk.

Remove all personal data before sending your device. We are not responsible for loss, misuse, or unauthorised access to data left on a device.

4. Locked Devices

All devices must be free from any form of security or activation lock (including but not limited to Apple Activation Lock, Samsung Reactivation Lock, Google FRP, password/PIN locks, or biometric locks).

Where such a lock is detected, you will be notified and given up to 21 days to remove it remotely. If the lock is successfully removed, the device will be processed as normal.

If the lock is not removed within the deadline, the device may be processed without payment, or returned to you at a cost of £5.

In the case of Google FRP locks, these cannot be removed remotely. Devices received with FRP active will be given a revised offer of £0. You may request return for £5, otherwise the device will be recycled after 7 days if no response is received.

5. Returns and Revised Offers

If your device does not meet requirements, we will issue a revised offer by email.

You may accept the offer, or request return for a £5 fee.

If no response is received within 3 days, the order is automatically processed at the revised amount.

Accessories/boxes received will not be returned, even if the device itself is returned.

Only affected devices in multi-device orders are subject to revision; others will be paid as quoted.

6. Postage & Packaging

We provide a Royal Mail Tracked 48 Freepost label (insured up to £150).

Devices worth more than £150 should be sent by Special Delivery or equivalent for higher coverage (recommended but at your cost).

Proof of Postage must be obtained as insurance in case of loss or damage.

Devices must be packaged securely; batteries must remain inside the device.

We are not liable for non-delivery or damage in transit.

7. Pricing and Payments

Prices on our site may change at any time without notice.

Quoted prices are valid for 14 days from the date of order. Devices received outside this period will be valued at the current price.

Payments are made via Bank Transfer or PayPal, as selected at checkout. You are responsible for providing accurate details. Payments cannot be recalled or reissued if incorrect details are supplied.

Payments are made within 1 working day (Mon–Fri, excluding public holidays) of receiving and testing your device.

8. Lost, Stolen, or Counterfeit Devices

All devices are checked against the GSMA database (IMEI/Serial).

If flagged as lost, stolen, barred, or counterfeit, the device is quarantined for 28 days and no payment is issued until cleared.

If unresolved within 28 days, the device will be held, destroyed, or passed to authorities.

Devices proven counterfeit or fake cannot be returned or paid for.

If we have already paid you for a flagged device, you must reimburse us in full immediately.

You agree to cooperate with us and, if necessary, law enforcement, in resolving ownership disputes.

9. Additional Terms

Data Responsibility: You must ensure all personal data is erased from your device before sending it. While we may perform data wiping as part of our process, we accept no liability for any data that remains.

Device Grading: Device condition and grading (New, Working, Broken) are determined solely by our inspection team. Our decision is final in cases of dispute.

Non-Returnable Items: Any accessories, boxes, or packaging sent with your device will not be returned under any circumstances.

Postage Liability: Our Freepost option is insured up to £150 only. If your device is worth more, you are strongly advised to use Royal Mail Special Delivery or an equivalent service. We cannot be held liable for any loss or damage above £150 when using Freepost.

Fraud Prevention: We reserve the right to request proof of identity for high-value or suspicious orders. We may cancel or refuse any order if fraud is suspected.

Limitation of Liability: Our maximum liability in connection with any trade-in is limited to the final agreed value of the device. We are not liable for indirect, incidental, or consequential losses.

Force Majeure: We will not be liable for any delay or failure to perform our obligations under these Terms where such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of God, strikes, lockouts, industrial disputes, pandemics, power outages, IT or network failures, postal or courier delays, or any other event outside our control.

In such cases, we may delay processing, return, or payment until the circumstance has been resolved, without liability.

Customer Communication: All official communication regarding your trade-in will be sent via the email address you provide during registration or via your account on our website. It is your responsibility to ensure that your contact information is correct and that you monitor your email/account regularly.

We are not responsible for missed communications or delays due to incorrect contact details or email delivery issues.

Governing Law: These Terms & Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Company Details

This website is owned and operated by:

Kanda-Gadgets Ltd
Registered Office: 63/66 Hatton Garden, Fifth Floor, Suite 23, London, England, EC1N 8LE
Correspondence Address: PO Box 1428, Sunderland, SR5 9RX